About Primus
Sales & Marketing Career Opportunities
| Technical Sales Specialist Status: Regular Full Time Location: Toronto, ON The Technical Sales Specialist is a core member of the Primus Business Services sales team and will be accountable for revenue growth through the promotion of Primus Business products and services. As the Primus Technical Sales Expert you are responsible for working with the regional Account Executive to uncover a customer’s technical requirements and business objectives and turn these requirements into the best possible Primus solution. |
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| Responsibilities: |
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| Sales: | |
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Work strategically with our Direct Sales teams, leveraging your technical knowledge to promote and win business in competitive situations |
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Research and prepare for all customer meetings |
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Actively participate in discovery meetings, reviewing the customer’s technical requirements using a consultative approach - you are the Primus Technical Expert. |
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Record/document all requirements and outcomes from meetings |
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Exhaust all Primus resources to help you design and document the best possible Primus Business solution(s) based on the customer requirements (business, budgetary and technical). |
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Clearly communicate the value of your solution to the prospective customer and promote the benefits of and endorse Primus Business Solutions in collaboration with the AE during; - Product demonstrations - IDC tours - Solution presentations, including detailed system layout and network design. |
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Clearly communicate how best to “Set Primus Up” against the competition in each given scenario |
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Responsible for delivering “Clean Order Package” documentation to Provisioning including; - reviewing and signing off on all orders with special attention to Data, HPBX and Enterprise customer contracts and forms - clearly communicating your technical solutions to internal provisioning teams for implementation - supplying accurate network diagrams - supplying a scope of work when required |
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Ensure appropriate setting of customer expectations with respect to product solution, Primus and Customer provisioning activities and reasonable provisioning timelines. |
| Training: | |
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Assist the Sales Development team in facilitating training for new hires. Specifically accountable for; - Product & Services Overview - Day to Day Tools, Systems and Process training - IDC tours etc |
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Identify the need for, create and deliver supplemental product training as required |
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Provide customer HPBX user training as required |
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Identify skill gaps and process gaps within the organization providing constructive feedback to Management |
| Aiding Product Development: | |
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Act as a Product Prime, contributing as a “Subject Matter Expert” for an assigned product portfolio as required. − liaise between the Product Manager and the TSS team to ensure all information/queries exchanged between Product Management and the TSS team are filtered, tracked, and documented for ongoing learning − responsible for documenting all the products questions/answers − responsible for communicating common questions/solutions and all Product Management service updates specific to the portfolio to the TSS group as a whole |
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Contribute to New Product Introduction supplying technical expertise as well as developing and delivering Product training to the National Sales Teams and other TSS. |
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Proactively provide feedback to the Product team on product gaps as well as any relevant competitive, market and customer feedback. |
 What We're Looking for In You: |
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1-3 years experience in Data services and IP commercial products. |
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Comprehensive understanding of Data Services; Frame Relay, various types of Internet Access, Port Speeds, ATM, and other relevant applications |
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Sales experience in telecommunications industry with a strong understanding of the sales process | |
Project management experience with an ability to work on numerous projects simultaneously and adhere to timelines |
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Post secondary education in a related field preferred |
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Previous telecom sales/support experience and knowledge of Primus’ product portfolio is an asset |
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Demonstrated ability to exercise professional judgment and act independently is required in order to ensure the best possible delivery/experience |
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Excellent interpersonal and customer relationship skills |
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Strong written/verbal communication skills and professional presentation skills required |
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Proficient with Microsoft Office (MS Excel, Power Point, MS Project and Outlook) |
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Understanding of Network Diagrams required, with experience using Microsoft Visio |
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Position requires use of personal vehicle |
This description is intended as intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
| Enterprise Client Manager Status: Regular Full Time Location: Toronto & Ottawa, ON The Enterprise Client Manager (ECM) is responsible for retaining and growing the revenue of our enterprise accounts by providing pro-active strategic account management. The focus of this position is to establish relationships with an assigned customer base with the objective of maintaining satisfied customers who will remain with and recommend Primus along with identifying opportunities for additional sales. |
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| Responsibilities: |
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Send out Welcome letter introducing ECM and ECIS as soon as customer is signed |
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Review 1st bill with customer, ensuring all is delivered and provisioned as expected |
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Set up regular customer contact through phone calls or customer visits: - Continually review customer’s requirements and existing services - Provide AE leads for the potential up-sell of products - Proactively update customers on new products, product updates or operational technical issues - Renewal of contracts - Monitor and evaluate revenue activity, addressing issues during contact |
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Advocate for the customer by escalating provisioning, service or technical issues through to resolution |
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Research and understand the client business, working strategically with Direct team to target selling opps |
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Track and manage regular contact with customer, providing ‘Service Summary’ reporting to sales management |
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Update/maintain all account info, including current network diagrams, contact and contract details |
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Work with Support teams to prepare and present customer with incident reports on high impacting issues |
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Audit products and services on the account for billing discrepancies to be reviewed with customer |
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Follow established processes for submitting credit/debt requests and submitting MAC information |
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Provide management with a post mortem report on lost or cancelled customers |
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Assist other departments with disputed accounts and Sales Execs with closing deals |
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Special Projects and other duties as required |
What We're Looking for In You: |
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3-5+ years of proven sales support experience with a strong focus on customer service and satisfaction |
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Superior computer skills with advanced MS Office skills |
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Extremely professional with excellent interpersonal, relationship, and communication skills (written, oral, and presentation) | |
Excellent problem solving skills and ability to meet demanding time constraints |
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Self-motivated and independent. Excels with ambiguous situations as a chance to show leadership |
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Ability to conduct and manage multiple projects and priorities |
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Ability to propel and maintain cross functional resources/relationships to deliver and meet customer expectations |
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Strong team player with the ability to influence/develop/maintain relationships with internal/external customers |
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Articulate, friendly, and diplomatic with the ability to persuade and negotiate |
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Post secondary education - (Certificate/Diploma) in Business Admin/ related field or equivalent is an asset |
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Telecommunications experience with a solid understanding of voice and data services is an asset |
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Knowledge of billing systems (IXPlus, Primo, and PCS), an asset |
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Fluency in French an asset |
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Requires use of personal vehicle, as frequent local travel is required |
This description is intended as intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
| Program Delivery Manager Status: Regular Full Time Location: Toronto, ON The Program Delivery Manager is responsible for the implementation, execution, and operations management of sales initiatives through assigned acquisition channels and specific Marketing driven programs. In addition, Program Delivery Manager will review daily/weekly/monthly sales statistics to measure performance results and track marketing expenses to ensure adherence to the approved budget. |
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| Responsibilities: |
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Assist with yearly budget planning, preparation of financial analysis and other reporting as required |
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Prepare and negotiate third party supplier/vendor service agreements |
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Proactively manage third party supplier/vendors to ensure Primus Canada service standards and performance deliverables are met |
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Co-ordinate activities to ensure assigned acquisition channels meet sales, quality measurements and revenue targets |
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Prepare and maintain training manuals and other informative materials to ensure sales staff are adequately trained to meet sales and quality objectives |
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Monitors and modifies fulfillment processes for sales orders into the order entry system |
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Provide on-going support to acquisition channel contacts |
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Reconcile and prepare monthly commission payments as required |
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Monitor the performance metrics of assigned acquisition channels and provide variance analysis (i.e. Sales per Hour, Cost per Order) |
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Ensure all project deliverables are successfully met and completed on time; occasional travel to offsite locations and additional hours may be required |
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Monitor the success of assigned acquisition channels and programs – track and report revenue and expenses on a monthly/yearly basis or as required |
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Identify new opportunities/incentives/offers to expand customer base |
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Other duties as required |
What We're Looking for In You: |
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3-5 years Sales/Marketing and supervisory experience with a strong understanding sales account management – preferably with 3rd party call centres. |
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Experience in handling the implementation, execution and management of multiple sales campaigns |
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Telecommunications experience an asset. | |
PC Skills – working knowledge of MS Word, Outlook, Power Point and Excel. |
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Working knowledge of telecom |
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Strong interpersonal skills for effective interaction with employees and customers. |
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Ability to persuade and influence customers. |
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Ability to participate in meetings, conduct and lead discussions. |
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Advanced oral and written communication skills. |
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Strong organization and time management skills |
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Ability to meet tight deadlines and meet concurrent priorities |
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Exceptional process development skills and experience. |
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Superior analytical and problem solving skills. |
This description is intended as intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
| Associate, Product Manager Status: Regular Full Time Location: Toronto, ON Reporting to the Senior Product Manager, the Associate. Product Manager will assist in the creation, definition, launch and support of the product portfolio in Primus Business Services. The main focus of this position as part of the Product team is to ensure assigned products meets the market needs; are competitive and improve overall revenue and gross margin. The Associate Product Manager will be responsible for ensuring the success of Hosted PBX, SIP Trunking, and Data Network Access product portfolios in the SMB market. |
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| Responsibilities: |
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Assist the Product Manager in the management of new product development initiatives |
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Produce and maintain content for sales kits/ other customer and sales facing collateral |
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Conducts costing analysis and provides recommendations to Product Manager and Senior Product Manager regarding pricing and promotions |
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Produces reports on sales activity, conducts ROI analysis on promotional and other marketing activities. Works closely with Finance group to continuously monitor cost structure of products |
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Assist in creating and defining business plans, rate plans and product concepts |
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Supports the Special Pricing Request process, evaluating special pricing requests and providing guidance, feedback and decisions/recommendations to the field and or Product Manager |
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Communicates with customers via the telephone and e-mail to investigate product concerns and provide added support |
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Respond to product inquiries from all internal sales representatives across North America on issues related to quantitative and qualitative pricing and product knowledge support |
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Monitor product performance metrics and evaluate marketing activities |
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Maintains contact with vendors to ensure reliability of product |
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Participate in Sales calls as requested and visits customers to support sales activities |
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Maintain constant contact with regional sales offices to remain current on customer needs, competitive activities, emerging trends, etc. – this knowledge is needed for product strategy and execution |
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Conduct competitive analysis to measure Primus' market positioning in relation to key competitors |
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Maintain strong cross-functional relationships with all functional areas of the company – critical to the success of the products |
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Other duties as required |
What We're Looking for In You: |
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University Degree (Bachelors) in Business, Computer Science, Marketing, or Engineering |
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1-2 years of previous product, marketing, or related telephony experience |
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Previous telecom experience | |
A working understanding of telephony, network access, or technology fundamentals |
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An understanding of the Canadian SMB marketplace |
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The ability to work on numerous projects simultaneously and to adhere to strict timelines |
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Strong understanding of financial terms and analysis would be an asset |
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Bilingual in English and French would be an asset |
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Ability to be persuasive |
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Strong presentation skills |
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Thrive in a fast paced environment |
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Excellent team player |
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Strong decision making skills and willing to take initiative |
This description is intended as intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.
| Lead Development Representatives Status: Regular Full Time Location: Toronto, ON, Ottawa, ON & Vancouver, B.C. Hours: Regular Business Hours Primus Professional Development Program - Business Development & Sales: This is a highly competitive program that will transition you to become a full Primus Account Executive. Whether you are experienced in the workforce or a new university or college graduate, the program will help take your career to the next level. People entering the program typically will spend one year in an entry-level sales role with an emphasis on the initial stages of the sales process doing cold-calling and other forms of lead development. You will have the opportunity to do job-shadowing, undergo extensive sales and product training, and work closely with the sales manager and national sales trainer to develop your career. If you are successful in your role, there will be an opportunity to move to an Account Executive position at Primus. |
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| Responsibilities: |
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Research and compile data for targeting prospects for cold calling |
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Prepare daily call sheets, including geographical segmentation, market segmentation, and product specific campaigns |
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Call targeted prospects to confirm decision-makers and book appointments for the Business Services Direct Sales team |
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Complete approximately 75 cold calls and book and confirm 3 appointments per day |
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Provide accurate detailed information to prospects regarding Primus Canada, our value proposition including products, coverage areas, success stories, etc. |
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Ensure all customer contact is documented immediately (i.e. contact information updated, competitive information is captured, etc.) |
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Complete all post call processing and paperwork in an accurate, timely and efficient manner |
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Ensure that all information is passed to the appropriate sales representative and proper expectations for follow-up have been set and communicated to both the prospect and the direct sales representative |
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Complete weekly reporting, including cold calls and contacts made, appointments booked, follow-ups completed, conversion rates, etc. |
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Review with Sales Managers the approach used, challenges faced, assistance/development required |
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Review weekly with Sales Managers the 15 appointments that have been booked and confirmed, including decision-makers information, any current service info gathered, specific objections, any competitive advantages in a given opportunity, etc |
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Other duties and special projects as assigned |
What We're Looking for In You: |
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Previous sales and/or cold calling experience is an asset |
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Extremely professional with excellent interpersonal, relationship, and communication skills (written, oral, and presentation) |
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Excellent computer skills with strong MS Office skills |
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Self-motivated and results oriented, with a demonstrated ability to work independently |
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Strong team player with the ability to persuade, influence and negotiate partnerships with prospects and internal and external customers |
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Ability to overcome resistance, and solve problems |
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Ability to conduct and manage multiple projects and priorities. |
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Excellent problem solving skills and ability to meet demanding time constraints. |
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Post secondary education preferred |
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Telecommunications or IT training and experience is an asset |
This description is intended as intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.
Primus Telecommunications Canada Inc. is an equal opportunity employer. We value diversity in the workplace, are committed to Employment Equity and will provide reasonable workplace accommodation to applicants with disabilities. All interested individuals, including those who consider themselves to be aboriginal, visible minorities, and/or persons with disabilities are encouraged to apply.